Last updated: 19 June 2026

Plastor Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (“PECR”).

Please read this policy carefully to understand how your personal data is handled.

1. Definitions

  • CRM: Customer Relationship Management database.
  • B2B / B2C: Business-to-Business / Business-to-Consumer.
  • UK GDPR: United Kingdom General Data Protection Regulation.
  • PECR: Privacy and Electronic Communications Regulations.
  • ICO: Information Commissioner’s Office (the UK data protection regulator).
  • Customer: An individual or organisation that has purchased from Plastor Limited, created an online account, or entered into negotiations to purchase goods or services.
  • Prospect: An individual or organisation that has not purchased from Plastor Limited and has not entered into negotiations to purchase goods or services.

2. Who We Are

  • Company Name: Plastor Limited
  • Company Registration Number: 4401139 (Registered in England & Wales)
  • Head Office & Postal Address: Unit 10, The Courtyard, Eastern Road, Bracknell, RG12 2XB
  • Registered Office: Plastor Limited (C/O Wilson Partners Limited), TOR, Saint-Cloud Way, Maidenhead, Berkshire, SL6 8BN
  • Telephone: 01628 829800
  • Email: enquiries@plastor.co.uk

Plastor Limited is the data controller responsible for your personal data.

3. Scope of This Policy

This policy applies when you:

  • Visit, browse, or create a customer account on our website (www.plastor.co.uk).
  • Place an order, request a quotation, or submit an enquiry via our website checkout, email, telephone, or post.
  • Complete online or paper forms.
  • Provide your details at trade shows, meetings, or networking events.
  • Communicate with us via social media platforms.
  • Purchase our products through third-party marketplaces such as Amazon or eBay.

4. What Personal Data We Collect

We may collect, use, and store the following types of personal data:

  • Name, company name, and job title (B2B only, optional).
  • Email address and telephone numbers.
  • Billing address and delivery/shipping addresses.
  • Order details, purchase history, and correspondence.
  • Website account login credentials (encrypted passwords).
  • Delivery requirements and special instructions.
  • Marketing preferences.

Payment Card Security: When you pay for an order directly on our website, your card details are not stored or visible to us. All online transactions are securely handled directly by our integrated payment gateway, Blink, using full encryption and tokenisation to prevent fraud.

While you may browse our website anonymously, we require at minimum your name, delivery address, and contact details to process an order, host a customer account, or provide a quotation. All data is recorded within our secure CRM system.

Social Media

We do not automatically harvest or store follower data from social media. If you contact us via a social media platform to request a quotation or place an order, your details may be entered into our CRM for customer service and contractual purposes.

Amazon and eBay

Where you purchase our products via Amazon or eBay, your data is processed solely for order fulfilment and delivery. We do not add marketplace customers to our direct marketing database unless you subsequently engage with us directly.

5. How We Use Your Information

We use your information to:

  • Process transactions, manage your online account, and fulfill orders.
  • Provide automated carriage estimates at checkout via our integrated shipping systems.
  • Generate custom delivery and shipping quotes for specialised or bulk items.
  • Arrange delivery of goods with third-party courier and pallet networks.
  • Maintain accurate business, VAT, and financial records.
  • Improve our e-commerce platform, customer service, and product offerings.
  • Request reviews or feedback regarding your purchasing experience.
  • Send transaction-related communications (e.g., order confirmations, invoices, and shipping updates).
  • Send marketing communications regarding similar products or services (where permitted).

We do not sell, rent, or trade your personal data with third parties for commercial marketing purposes.

6. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your data:

  • Contract: Necessary to fulfill a contract (such as delivering an order) or to take steps prior to entering a contract (such as providing a shipping quotation).
  • Legal Obligation: Required to comply with UK legal and tax requirements (e.g., keeping VAT invoices for HMRC).
  • Legitimate Interests: Necessary for our legitimate business operations, such as website optimisation, fraud prevention, and communicating with existing commercial clients or corporate prospects, where your privacy rights do not override these interests.
  • Consent: Where you have given explicit consent (such as signing up to our marketing newsletter).

7. Marketing Communications

  • Customers: If you have previously bought from us or requested a quote, we may send you marketing communications relating to similar products or services (such as storage containers, racking, or handling equipment). You can opt out of these at any time.
  • Prospects & Trade Shows: For prospective corporate clients, we may send marketing communications if we have legally acquired your business data through compliant third-party databases, or if you have openly shared your contact details with us at a trade show, exhibition, or networking event. We process this under our legitimate business interests to introduce our industrial storage solutions to relevant businesses.
  • How to Opt Out: You can click the “unsubscribe” link in any of our emails or contact us directly. Opt-out requests are processed promptly, though physical direct mail campaigns already in progress may take up to 30 days to cease.

8. Cookies

We use cookies to keep our shopping basket functioning, manage secure checkout sessions via Blink, and analyse traffic. Please see our separate Cookie Policy for details on how to manage your preferences.

9. Data Sharing

We only share your data with trusted service providers necessary to run our business and complete transactions, under strict confidentiality agreements. This includes:

  • Payment processing providers (Blink).
  • Delivery couriers, pallet networks, and freight forwarders.
  • IT, website hosting, and CRM platform support providers.

We may also disclose your data where legally required to do so by law enforcement, HMRC, or regulatory bodies.

10. Data Security

We employ robust security measures to protect your data, including:

  • Secure, restricted-access servers and CRM environments.
  • SSL/TLS encryption across our entire e-commerce website to protect your account and checkout data.
  • Strict internal access controls, ensuring only relevant staff can view your details.
  • Contractual confidentiality obligations for all employees.

11. Data Retention

We only retain personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements:

  • Customer & Transactional Data: Retained for up to 10 years following your last interaction to support ongoing warranties, account histories, and tax/HMRC auditing requirements.
  • Prospect Data: Retained for up to 4 years from the date of collection or last contact before being securely deleted.

12. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccuracies or incomplete information.
  • Request erasure of your data (the “right to be forgotten”), subject to our legal obligations to retain financial records.
  • Restrict or object to our processing of your data.
  • Data Portability, allowing you to transfer your data to another service.
  • Withdraw consent at any time where processing is based on consent.

If you wish to exercise any of these rights, please contact us. Requests are processed free of charge, normally within one calendar month. You also have the right to lodge a complaint at any time with the Information Commissioner’s Office (ICO) via www.ico.org.uk.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled:

  • Email: enquiries@plastor.co.uk
  • Telephone: 01628 829800
  • Post: Plastor Limited, Unit 10, The Courtyard, Eastern Road, Bracknell, RG12 2XB

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our website operations, systems, or UK law. Any updates will be published immediately on this page.